Terms of Services
After receiving the product Defective products or products received with errors caused by the company. You can exchange the product for free at no cost. Only if the product is still in its original condition There has been no change or tailoring of the product.
1. Terms of purchase and payment
- Orders placed through the platform are valid for 7 days including Saturday and Sunday. if no payment The company reserves the right to cancel the order immediately. without prior notice
- Orders based on quotations are valid for “Price standing” if no payment is made. The company reserves the right to cancel the order immediately. without prior notice
- If the customer has made an incorrect payment according to the payment amount that the company has notified The company reserves the right to does not take any action until the correct amount of outstanding balance is paid. and is not responsible for any transfer fees incurred.
2. Terms of delivery
- The company will deliver the goods. when the company has verified the proof of payment that the transfer amount is correct (Refer to the outstanding balance in the purchase order) only
- Customers who have made an order and inform the payment before 10:00 AM. Delivery will be done on the same day.
- Customers who have made an order and inform the payment after 10:00 AM. Delivery will be done the next day.
- The company refrains from shipping on Saturdays and Sundays. and holidays according to the traditions of the company
3. Terms of delivery method
The company uses delivery service private transport service provider. Ask the customer to check from the tracking code that the company sends to your E-mail by filling in the Tracking Code number to check the status. Delivery of goods to the carrier's website is subject to the conditions of that carrier.
If there is an error in the delivery which was caused by the company's own fault The company will deliver the product to you again without shipping costs. divided into the following cases:
In the case that the company will be responsible for the shipping cost If you wish to have a new shipment of goods or documents
- The delivery company does not match what the customer ordered.
- Documents that the company invalid as agreed
In the event that the customer is responsible for shipping costs If you wish to have a new shipment of goods or documents
- The customer gave the wrong delivery address. and the product is returned because the customer refused to receive the product.
- The customer lost the receipt. and would like to request a new copy of the receipt.
- The customer wants to change the tax invoice. In this case, the customer must send the documents that need to be exchanged back to the company first. The company will then send the document to a new one.
4. Refund
The company will refund the cost of the product to the customer. In the event that the company Unable to deliver products as ordered by the customer.
The company will refund according to the amount that the customer has paid, for example in the case of after deducting discounts.
Refund period There are details as follows.
1. In case of payment by cash, QR Code and Internet banking, the money will be refunded to the account within 14 working days.
2. In the case of paying via credit card The credit line will be refunded within 1-2 billing cycles (depending on the conditions of the card issuing bank).
3. Pay via debit card The credit line will be refunded within 3 billing cycles (depending on the conditions of the card issuing bank).
4. Truemoney wallet : Through the website will receive a refund into Truemoney wallet within 14 working days.
5. Payment via Rabbit LINE Pay will be refunded within 1-2 billing cycles (depending on the conditions of the card issuing bank).
6. The company reserves the right to refund more than the specified time. If force majeure.
7. The company reserves the right to change any conditions without prior notice.
5. Cancellation
After payment has been proceeded and we're successfully received your payment. You cannot request any order cancallation.
6. Conditions for changing information on receipts/tax invoices
- The company reserves the right to change only Name and address information for issuing receipts/tax invoices only.
- Characteristics of the receipt/tax invoice That can be used to change such information is the company specifying the name / address for issuing receipts / tax invoices that are different from the ones informed by the customer. And the receipt/tax invoice must not be later than the month it was issued.
- If other than the above conditions The company asked to be in the consideration of the company as a priority. and may incur a processing fee.
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